Managers need top-flight communication skills to keep their staffs
productive and collaborative. But often, those who manage lack the
ability to get things back on track once miscommunication occurs.
This book helps readers analyze their communication skills and
challenges and explains how they can use simple problem-solving
techniques to resolve the people issues that derail productivity at
work. Easily accessible and filled with real world management
examples, the book shows readers how to: - Set clear expectations -
Ask questions that will help them uncover the facts, meet business
objectives, and preserve relationships - Sharpen listening skills
to grasp information better in every conversation - Avoid imprecise
judgments based on emotional reactions - Provide useful feedback -
Encourage collaborative interactions - Delegate more effectively -
Improve performance discussions by turning judgments into
observable facts - Build trusting and lasting relationships This
no-nonsense guide is packed with practical tools to help any
manager be immediately effective, as well as a handy list of common
communication problems and corresponding solutions.
General
Is the information for this product incomplete, wrong or inappropriate?
Let us know about it.
Does this product have an incorrect or missing image?
Send us a new image.
Is this product missing categories?
Add more categories.
Review This Product
No reviews yet - be the first to create one!
Welcome to Loot.co.za!
Sign in / Register |Wishlists & Gift Vouchers |Help | Advanced search
