Total quality management (TQM), reengineering, the workplace of the
twenty-first century?the 1990s have brought a sense of urgency to
organizations to change or face stagnation and decline, according
to Enhancing Organizational Performance. Organizations are adopting
popular management techniques, some scientific, some faddish, often
without introducing them properly or adequately measuring the
outcome. Enhancing Organizational Performance reviews the most
popular current approaches to organizational change?total quality
management, reengineering, and downsizing?in terms of how they
affect organizations and people, how performance improvements can
be measured, and what questions remain to be answered by
researchers. The committee explores how theory, doctrine, accepted
wisdom, and personal experience have all served as sources for
organization design. Alternative organization structures such as
teams, specialist networks, associations, and virtual organizations
are examined. Enhancing Organizational Performance looks at the
influence of the organization's norms, values, and beliefs?its
culture?on people and their performance, identifying cultural
"levers" available to organization leaders. And what is leadership?
The committee sorts through a wealth of research to identify
behaviors and skills related to leadership effectiveness. The
volume examines techniques for developing these skills and suggests
new competencies that will become required with globalization and
other trends. Mergers, networks, alliances,
coalitions?organizations are increasingly turning to new intra- and
inter-organizational structures. Enhancing Organizational
Performance discusses how organizations cooperate to maximize
outcomes. The committee explores the changing missions of the U.S.
Army as a case study that has relevance to any organization. Noting
that a musical greeting card contains more computing power than
existed in the entire world before 1950, the committee addresses
the impact of new technologies on performance. With examples,
insights, and practical criteria, Enhancing Organizational
Performance clarifies the nature of organizations and the prospects
for performance improvement. This book will be important to
corporate leaders, executives, and managers; faculty and students
in organizational performance and the social sciences; business
journalists; researchers; and interested individuals. Table of
Contents Front Matter Summary 1 Organizational Change and Redesign
2 Techniques for Making Organizations Effective 3 Organizational
Culture 4 Developing Leaders 5: Interorganizational Relations 6:
New Military Missions 7: Conflict Management Training for Changing
Missions References Appendix A: Military Organizational
Characteristics Appendix B: Committee Activites Appendix C:
Biographical Sketches Index
General
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