Waiting in lines is a staple of everyday human life.Without
really noticing, we are doing it when we go to buy a ticket at a
movie theater, stop at a bank to make an account withdrawal, or
proceed to checkout a purchase from one of our favorite department
stores.Oftentimes, waiting lines are due to overcrowded,
overfilling, or congestion;any time there is more customer demand
for a service than can be provided, a waiting line forms.Queuing
systems is a term used to describe the methods and techniques most
ideal for measuring the probability and statistics of a wide
variety of waiting line models.This book provides an introduction
to basic queuing systems, such as M/M/1 and its variants, as well
as newer concepts like systems with priorities, networks of queues,
and general service policies.Numerical examples are presented to
guide readers into thinking about practical real-world
applications, and students and researcherswill be able to apply the
methods learned to designing queuing systems that extend beyond the
classroom.Very little has been published in the area of queuing
systems, and this volume will appeal to graduate-level students,
researchers, and practitioners in the areas of management science,
applied mathematics, engineering, computer science, and
statistics."
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