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Research Handbook on Services Management (Hardcover)
Loot Price: R6,043
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Research Handbook on Services Management (Hardcover)
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This comprehensive Research Handbook reflects the latest research
breakthroughs and practices in services management. Addressing
services management from a broader strategic perspective, it delves
into the key issues of analytics and service robots, and their
potential impact. Edited by the late Mark M. Davis, it represents
an early foray into the new frontier of services management and
provides insights into the future of the field. Drawing together
expert service researchers, the Research Handbook begins with an
analysis of service strategy and operations management, before
moving on to explore service innovation and design, serving
customers, healthcare services and artificial intelligence in
service. Chapters explore a wide range of topics including scarcity
strategies, perceived justice in services, the role of culture and
religion in service provision, and the implications of Covid-19 on
healthcare service operations. The book concludes with a reflection
on the fourth industrial revolution that is occurring now and the
understanding of services in an era of advanced technologies.
Addressing emerging challenges and opportunities, this Research
Handbook will be critical reading for scholars and advanced
students of services management and information systems. It will
also be beneficial for practitioners and business managers in
service industries.
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