Services comprise of socio-technical (human and technological)
factors which exchange various resources and competencies. Service
networks are used to transfer resources and competencies, yet they
remain an under-explored and 'invisible' infrastructure. In
response to the growing importance placed on understanding these
complexities, the field of 'Service Science' has emerged to guide
the effective design, implementation, and management of service
systems. The main objective of this research is to examine how does
the introduction of technology impact on service relationships in
the service network. This empirical research explores an academic
service network. The research adopts Actor-Network Theory (ANT) as
a research lens. In addition, the research offers a visual
comparison of the service relational infrastructure through the use
of Social Network Analysis (SNA). In essence, the research
introduces Public Service Science to explain how public service
technological innovations commands control over public sector
behaviour and therefore acts as an agent of bureaucracy which
alters the relational dynamics of power, risk, responsibility, and
accountability.
General
Imprint: |
Lap Lambert Academic Publishing
|
Country of origin: |
United States |
Release date: |
November 2012 |
First published: |
November 2012 |
Authors: |
Noel Carroll
|
Dimensions: |
229 x 152 x 18mm (L x W x T) |
Format: |
Paperback - Trade
|
Pages: |
320 |
ISBN-13: |
978-3-8443-0935-5 |
Categories: |
Books >
Professional & Technical >
Technology: general issues >
General
|
LSN: |
3-8443-0935-7 |
Barcode: |
9783844309355 |
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