"In "Thank God It's Sunday," Bernard Smalls delivers the good news
that a serving heart is the key to prosperity. This uplifting
parable--based on a true account of a wildly successful car
dealership--shows that profit is the applause we get for taking
care of our customers."
--Ken Blanchard, co-author of "The One Minute Manager" and "Raving
Fans"
The Gospel of Customer Service is a parable based on the true
story of the author's experience as a Corporate Trainer for the
history making, award winning, fastest growing Toyota dealership in
history. It presents a real life walk through of an excellent
automobile dealership that trains its people in a Ritz
Carlton/Nordstrom-like manner in customer service.
The story is a real life parable with Oscar, the apostle of
customer service teaching his students in an entertaining yet
spiritual way, the three empirical principles of excellent customer
service. The three principles are pronounced and woven through the
book. The three secrets Oscar the apostle/trainer shares are; 1) A
Meaningful Service Vision, 2) Customer Oriented People, and 3)
Customer Friendly Systems. Readers are guaranteed to be inspired,
engaged, entertained, and enlightened that the true key to wealth
and greatness is excellent service. The key message of this book
is; the gospel of customer service is not only for Sunday, it's for
everyday
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