Here is the ultimate handbook for engineers, architects,
contractors, specifications workers, and hardware managers who need
to deliver products and services at a consistently high level of
quality. It introduces ISO 9000, a proven method of building a
quality track record that will stand up under the closest scrutiny
even in the most competitive environments.
ISO 9000 in Construction enables construction professionals--from
architects and engineers to contractors and suppliers--to develop
quality standards and procedures precisely suited to their
particular needs and responsibilities. It offers step-by-step
instructions on the implementation and management of an ISO 9000
quality assurance system and demonstrates how the system puts the
quality-management process into effect before work begins and
detects and corrects problems before they reach disastrous
proportions.
The book introduces the 20 basic elements of ISO 9000 and describes
how each can be implemented in a wide array of construction-related
companies. It coaches readers in the development of quality
manuals, general quality procedures, work instructions, and the
forms that are used in a quality assurance system. Numerous case
studies demonstrate the ability of ISO 9000 to improve a company's
quality performance, avoid costly errors that erode profits, and
produce satisfied customers eager to use the company's services
again.
Companies with ISO 9000 certification are already given contract
preference in Europe and Australia. It is likely that within a few
years the same will be true in North America. This book helps
construction-related firms get a head start on ISO 9000 compliance
while raising their performance levels, improving efficiency and
productivity, and assuring a fair profit from their goods and
services.
The only ISO 9000 book tailor-made for the construction industry .
. .
ISO 9000 compliance is rapidly becoming a prerequisite for
companies seeking international construction contracts, and the
same may soon be true for firms operating solely within North
America. Until now, however, no book has approached ISO 9000 from
the unique point of view of the construction industry and related
fields.
This indispensable handbook offers a comprehensive, step-by-step
interpretation of ISO 9000 quality standards and their
implementation in the construction industry. This remarkably useful
guide
* Introduces ISO 9000 concepts and explains how they apply to all
players in the construction industry, from architects, to
contractors, to suppliers
* Explains how each of the standard's 20 elements is implemented in
the various construction-related manufacturing and service
companies
* Describes the development of quality manuals, general quality
procedures, work instructions, and forms needed to implement a
quality-assurance system
* Provides case studies that demonstrate the effectiveness of ISO
9000 standards
* Supplies numerous forms, checklists, tables, and illustrations to
help readers understand and apply the requirements
For architects, engineers, contractors, specifications workers,
hardware managers, and other professionals in construction-related
industries, ISO 9000 in Construction is the key to achieving more
consistent performance levels, improved efficiency and
productivity, a solid reputation for quality, and a sharper
competitive edge.
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