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Books > Sport & Leisure > Travel & holiday > Travel & holiday guides > Hotel & holiday accommodation guides
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Front Office - Procedures, social skills, yield and management (Hardcover, 2nd edition)
Loot Price: R4,213
Discovery Miles 42 130
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Front Office - Procedures, social skills, yield and management (Hardcover, 2nd edition)
Expected to ship within 10 - 15 working days
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Designed for all students of hospitality and tourism management,
the second edition of this best selling text gives a modern
approach to front office operations and management using realistic
scenarios set in the hotel environment Key features of this
essential text: * user-friendly style of writing and accessible
page layout enables students to use it as a reference book as well
as a textbook * updated in the light of recent developments such as
global distribution systems and the internet * greater focus on
increasing yield and expansion of vital management aspects such as
staffing and equipment * additional extended, practical exercise
material. Front Office reflects the importance of different
features of the receptionist's work and is divided into four main
sections: * Procedural aspects * Dealing with people * Increasing
yield * Management aspects Front Office is ideal for GNVQ/ BTEC
students, those taking the professional exams of the HCIMA, and for
undergraduates and postgraduates studying hospitality and tourism
management and all relevant executive courses.
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