0
Your cart

Your cart is empty

Books > Business & Economics > Business & management > Sales & marketing > Customer services

Buy Now

Engagement of Intercultural Project Customers - A Relational Model (Hardcover, 1st ed. 2020) Loot Price: R3,052
Discovery Miles 30 520
Engagement of Intercultural Project Customers - A Relational Model (Hardcover, 1st ed. 2020): Patrick Luckmann

Engagement of Intercultural Project Customers - A Relational Model (Hardcover, 1st ed. 2020)

Patrick Luckmann

Series: Contributions to Management Science

 (sign in to rate)
Loot Price R3,052 Discovery Miles 30 520 | Repayment Terms: R286 pm x 12*

Bookmark and Share

Expected to ship within 10 - 15 working days

This book examines the effective and appropriate integration of project customers in intercultural settings. It first presents the theoretical background and the state of the art in intercultural project stakeholder management. The book then describes the use of qualitative and quantitative (Delphi survey) methods to produce a dataset, and the development of a relational model for customer engagement in intercultural projects based on this dataset. The book can be used to inform future research in the area of international project management, while also serving as a guide for project management practitioners who need to engage culturally diverse users, sponsors and customers.

General

Imprint: Springer Nature Switzerland AG
Country of origin: Switzerland
Series: Contributions to Management Science
Release date: February 2020
First published: 2020
Authors: Patrick Luckmann
Dimensions: 235 x 155mm (L x W)
Format: Hardcover
Pages: 263
Edition: 1st ed. 2020
ISBN-13: 978-3-03-039484-4
Categories: Books > Business & Economics > Business & management > Management & management techniques > Project management
Books > Business & Economics > Business & management > Management of specific areas > Personnel & human resources management
Books > Business & Economics > Business & management > Sales & marketing > Customer services
Promotions
LSN: 3-03-039484-0
Barcode: 9783030394844

Is the information for this product incomplete, wrong or inappropriate? Let us know about it.

Does this product have an incorrect or missing image? Send us a new image.

Is this product missing categories? Add more categories.

Review This Product

No reviews yet - be the first to create one!

You might also like..

Superstar Customer Service - 200…
Basil O'Hagan Paperback R135 Discovery Miles 1 350
Deliver What You Promise - The…
Bali Padda Paperback R461 R417 Discovery Miles 4 170
Customer service
R. Machado Paperback  (2)
R584 Discovery Miles 5 840
Customer Services
M C Cant Paperback R308 Discovery Miles 3 080
Clientelligence - How Superior Client…
Michael B. Rynowecer Hardcover R783 Discovery Miles 7 830
Difficult Customers
Grainne Ridge Paperback R294 Discovery Miles 2 940
Outside-in Service Design - A Practical…
Amir Azizpour Paperback R979 Discovery Miles 9 790
The Telesales Handbook - A Practical…
Stuart Pearce Paperback R309 Discovery Miles 3 090
Enhancing Customer Engagement Through…
Amandeep Singh, Amit Mittal, … Hardcover R7,035 Discovery Miles 70 350
Promoting Consumer Engagement Through…
Monika Gupta, Priya Jindal, … Hardcover R7,123 Discovery Miles 71 230
Apprenticeship Customer Service…
Lambert Stewart, Elizabeth Blaikie, … Paperback R1,145 Discovery Miles 11 450
Brand Management
Frantisek Pollak, Peter Markovic Hardcover R2,480 Discovery Miles 24 800

See more

Partners