Knowledge and information are among the biggest assets of
enterprises and organizations. However, efficiently managing,
maintaining, accessing, and reusing this intangible treasure is
difficult. Information overload makes it difficult to focus on the
information that really matters; the fact that much corporate
knowledge only resides in employees heads seriously hampers
reuse.
The work described in this book is motivated by the need to
increase the productivity of knowledge work. Based on results from
the EU-funded ACTIVE project and complemented by recent related
results from other researchers, the application of three approaches
is presented: the synergy of Web 2.0 and semantic technology;
context-based information delivery; and the use of technology to
support informal user processes. The contributions are organized in
five parts. Part I comprises a general introduction and a
description of the opportunities and challenges faced by
organizations in exploiting Web 2.0 capabilities. Part II looks at
the technologies, and also some methodologies, developed in ACTIVE.
Part III describes how these technologies have been evaluated in
three case studies within the project. Part IV starts with a
chapter describing the principal market trends for knowledge
management solutions, and then includes a number of chapters
describing work complementary to ACTIVE. Finally, Part V draws
conclusions and indicates further areas for research.
Overall, this book mainly aims at researchers in academia and
industry looking for a state-of-the-art overview of the use of
semantic and Web 2.0 technologies for knowledge management and
personal productivity. Practitioners in industry will also benefit,
in particular from the case studies which highlight cutting-edge
applications in these fields.
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