Commerce is inherently complex and the sums of money involved
can be astronomical, so it is no surprise that conflicts and
disputes are all too common. There are numerous techniques designed
to resolve these problems, and this book summarizes the most
important of these, as well as alternative dispute resolution
methods. The reader seeking a deeper understanding of these
procedures will also find clear explanations of the principles and
methods for conflict management, such as negotiation, risk
management, mediation and conciliation.
As well as outlining these different techniques, guidance on
which approach is appropriate in common situations is also given,
helping the reader apply what they have learned to the real world.
The significance of cultural issues is explained, before the reader
is presented with suggestions for how to take these into account.
Throughout, the book is illustrated with case studies from examples
as diverse as Mumbai's DabbaWalla, The First World War and Terminal
5 at London Heathrow.
Written with undergraduate students in mind, this book also
serves to give a neat and brief overview for professionals. Those
studying or working in commerce generally, construction project
management, construction management, and construction law will find
this to be an invaluable book.
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