The authors present the first objective and carefully documented
study of this new occupation and explore its development,
operations, and future prospects, as well as its significance for
both the legal services delivery system and the consuming public.
Drawing on extensive field research involving both paralegals and
lawyers, the authors compare the different settings in which
paralegals are employed and the characteristics of their training
and organizations, how they function on the job, and what controls
are maintained by the lawyers for whom they work. The authors
discuss bureaucratization of legal offices--weighing the claims of
efficiency against the need to maintain a professional standard in
the delivery of legal services--and trace the significance of both
professionalism and bureaucracy in the evolution of the paralegal
occupation. Finally, they look at present trends and the possible
future role of paralegals, offering recommendations on how to
improve the utilization of paralegal services.
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