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Books > Business & Economics > Business & management > Sales & marketing > Customer services

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The Customer-Driven Company - Moving from Talk to Action (Paperback, Revised) Loot Price: R853
Discovery Miles 8 530
Repayment Terms: R80 pm x 12*
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The Customer-Driven Company - Moving from Talk to Action (Paperback, Revised): R. C. Whiteley

The Customer-Driven Company - Moving from Talk to Action (Paperback, Revised)

R. C. Whiteley

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Loot Price R853 Discovery Miles 8 530 | Repayment Terms: R80 pm x 12*

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An instant business classic and bestseller--the bible of customer service is now available in paperback! This acclaimed book distills The Forum Corporation's 20 years of experience helping such companies as Xerox, Westinghouse, American Express, and Fidelity Investments, and provides the most thoroughly researched and practical information ever available on customer service.

General

Imprint: Perseus Books
Country of origin: United States
Release date: April 1993
First published: March 1993
Authors: R. C. Whiteley
Dimensions: 227 x 153 x 18mm (L x W x T)
Format: Paperback - Trade
Pages: 320
Edition: Revised
ISBN-13: 978-0-201-60813-7
Categories: Books > Business & Economics > Business & management > Business strategy
Books > Business & Economics > Business & management > Sales & marketing > Customer services
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LSN: 0-201-60813-8
Barcode: 9780201608137

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