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Books > Business & Economics > Business & management > Sales & marketing > Customer services

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The Customer-Driven Company - Moving from Talk to Action (Paperback, Revised) Loot Price: R353
Discovery Miles 3 530
You Save: R45 (11%)
The Customer-Driven Company - Moving from Talk to Action (Paperback, Revised): R. C. Whiteley

The Customer-Driven Company - Moving from Talk to Action (Paperback, Revised)

R. C. Whiteley

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List price R398 Loot Price R353 Discovery Miles 3 530 You Save R45 (11%)

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An instant business classic and bestseller--the bible of customer service is now available in paperback! This acclaimed book distills The Forum Corporation's 20 years of experience helping such companies as Xerox, Westinghouse, American Express, and Fidelity Investments, and provides the most thoroughly researched and practical information ever available on customer service.

General

Imprint: Perseus Books
Country of origin: United States
Release date: April 1993
First published: March 1993
Authors: R. C. Whiteley
Dimensions: 227 x 153 x 18mm (L x W x T)
Format: Paperback - Trade
Pages: 320
Edition: Revised
ISBN-13: 978-0-201-60813-7
Categories: Books > Business & Economics > Business & management > Business strategy
Books > Business & Economics > Business & management > Sales & marketing > Customer services
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LSN: 0-201-60813-8
Barcode: 9780201608137

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