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Books > Business & Economics > Business & management > Sales & marketing > Customer services

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Making Customer Satisfaction Happen (Paperback, 1994 ed.) Loot Price: R2,831
Discovery Miles 28 310
Repayment Terms: R265 pm x 12*
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Making Customer Satisfaction Happen (Paperback, 1994 ed.): R.M. McNealy

Making Customer Satisfaction Happen (Paperback, 1994 ed.)

R.M. McNealy

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Loot Price R2,831 Discovery Miles 28 310 | Repayment Terms: R265 pm x 12*

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This book provides the focus for an organisation's Total Quality Management process; the achievement of world-class' customer satisfaction. The book draws exclusively from actual case studies of world leading companies.

General

Imprint: Chapman and Hall
Country of origin: United Kingdom
Release date: 1996
First published: February 1996
Authors: R.M. McNealy
Dimensions: 235 x 155 x 19mm (L x W x T)
Format: Paperback
Pages: 192
Edition: 1994 ed.
ISBN-13: 978-0-412-78630-3
Categories: Books > Business & Economics > Business & management > Sales & marketing > Customer services
Books > Professional & Technical > Mechanical engineering & materials > Mechanical engineering > General
LSN: 0-412-78630-3
Barcode: 9780412786303

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