Understand the Strategic Behavior in Queueing Systems Rational
Queueing provides one of the first unified accounts of the dynamic
aspects involved in the strategic behavior in queues. It explores
the performance of queueing systems where multiple agents, such as
customers, servers, and central managers, all act but often in a
noncooperative manner. The book first addresses observable queues
and models that assume state-dependent behavior. It then discusses
other types of information in queueing systems and compares
observable and unobservable variations and incentives for
information disclosure. The next several chapters present relevant
models for the maximization of individual utilities, social
welfare, and profits. After covering queueing networks, from simple
parallel servers to general network structures, the author
describes models for planned vacations and forced vacations (such
as breakdowns). Focusing on supply chain models, he then shows how
agents of these models may have different goals yet they all profit
when the system operates efficiently. The final chapter allows
bounded rationality by lowering the assumption of fully rational
agents.
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