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Adaptive User Support - Ergonomic Design of Manually and Automatically Adaptable Software (Hardcover)
Loot Price: R3,253
Discovery Miles 32 530
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Adaptive User Support - Ergonomic Design of Manually and Automatically Adaptable Software (Hardcover)
Series: Computers, Cognition, and Work Series
Expected to ship within 12 - 17 working days
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The potential of software applications to solve an array of office
and administrative problems is increasing faster than the ability
of users to exploit it. We need to make systems easier to learn and
more comfortable to use. This book reports a major advance in the
effort to accomplish both goals.
" Flexcel" enables users to modify access and dialog dynamics to
their specific requirements. Relying on a plan recognition feature,
the system proposes adaptations or uses of adaptations. The ongoing
conflict between the adaptive and the adaptable is resolved in an
integration: user and system share the responsibility for the
initiatives, decision-making and execution. A "critic" component of
the system then analyzes the user's handling of the adaptation
tools and suggests improvements. The system offers an environment
in which users can explore as they learn.
"HyPlan" implements the context-sensitive help that facilitates
learning on demand. When the PLANET plan-recognition feature
identifies the kinds of support for work that may possibly be
required, HyPlan provides, on request, specific assistance in the
form of hypermedia or animated displays and tutorials.
Developmental research has shown that users take advantage of
opportunities to adapt interfaces only in conjunction with
help-functions -- which are accepted when they do not interrupt
work. And studies by social scientists have shown that adaptations
of technical systems have to be integrated into the overall process
of organizational innovation and undertaken cooperatively.
This book will stimulate all those concerned with software -- from
computational, cognitive, ergonomic, or organizational standpoints
-- to reconceive the relationship between design and user
support.
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