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Books > Business & Economics > Industry & industrial studies > Industrial relations & safety > Occupational / industrial health & safety
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Safety at the Sharp End - A Guide to Non-Technical Skills (Paperback, New Ed)
Loot Price: R1,123
Discovery Miles 11 230
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Safety at the Sharp End - A Guide to Non-Technical Skills (Paperback, New Ed)
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Many 21st century operations are characterised by teams of workers
dealing with significant risks and complex technology, in
competitive, commercially-driven environments. Informed managers in
such sectors have realised the necessity of understanding the human
dimension to their operations if they hope to improve production
and safety performance. While organisational safety culture is a
key determinant of workplace safety, it is also essential to focus
on the non-technical skills of the system operators based at the
'sharp end' of the organisation. These skills are the cognitive and
social skills required for efficient and safe operations, often
termed Crew Resource Management (CRM) skills. In industries such as
civil aviation, it has long been appreciated that the majority of
accidents could have been prevented if better non-technical skills
had been demonstrated by personnel operating and maintaining the
system. As a result, the aviation industry has pioneered the
development of CRM training. Many other organisations are now
introducing non-technical skills training, most notably within the
healthcare sector. Safety at the Sharp End is a general guide to
the theory and practice of non-technical skills for safety. It
covers the identification, training and evaluation of non-technical
skills and has been written for use by individuals who are studying
or training these skills on CRM and other safety or human factors
courses. The material is also suitable for undergraduate and
post-experience students studying human factors or industrial
safety programmes.
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