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Feedback Toolkit - 16 Tools for Better Communication in the Workplace, Second Edition (Paperback, 2nd edition)
Loot Price: R607
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Feedback Toolkit - 16 Tools for Better Communication in the Workplace, Second Edition (Paperback, 2nd edition)
Expected to ship within 12 - 17 working days
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Written by a noted authority in leadership and change management,
the second edition of this popular toolkit provides expert guidance
on using feedback as a performance improvement tool. Describing
best practices, it supplies the understanding required to
effectively give and receive feedback across a wide range of work
situations, including for one-on-one and group use. The Feedback
Toolkit: 16 Tools for Better Communication in the Workplace, Second
Edition makes the feedback process easy to understand with a
detailed six-step framework. It covers specific feedback tools and
illustrates approaches for applying them in a variety of management
scenarios -- including situations where giving feedback feels more
like giving an acid bath. The author explains how a team can learn
from its mistakes and how the simple exercise of exchanging
expectations with one another can help everyone refocus on ways
that support effective teamwork. Covering the latest developments,
this updated edition supplies new techniques for addressing
resistance to change and for maintaining positive dialogue during
the performance evaluation process. Whether you're in a corporate
office, or operating a piece of heavy equipment on the shop floor,
this book provides the tools needed to facilitate feedback, improve
communication, and boost performance in your work environment.
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