Wasta or mediation by a third party is traditional practice in
most transactions in Middle Eastern societies. Senior members of
the extended family intercede on behalf of younger or less
privileged members in making arrangements for employment, overseas
travel, business partnerships, university admissions, bank loans,
marriages, and most other out-of-the-ordinary forms of negotiation.
This book describes wasta's tribal foundation, its evolution in
developing bureaucracies, and its present-day practice. The authors
use Jordan as an example to illustrate the challenges of doing
business with public organizations in Arab countries, where
kinship, ethnicity, religion, locale, and class render some
individuals more privileged than others.
Some wasta practices are legal and moral within a cultural
context, resembling the services provided by attorneys, real estate
brokers, and accountants in the West. Other wasta acts are illegal
or questionable, but are mandated by family members in a
traditional web of inter-connecting obligations. After describing
wasta, the authors show how it functions to allocate scarce
resources and obtain peace and justice in a desert environment.
They then show how it has changed to adapt to modern governmental
and bureaucratic situations in which special skills are required to
deal with new and complicated rules and procedures. Settings where
wasta may be observed in action are described in detail, such as
the customs office, the university, government ministries, and
local businesses. Personal profiles and family situations lend
color to the sociological and political analyses of wasta as it is
shown in both its empowering and restrictive aspects. To summarize
the impact of wasta, the authors use common theory to explain why
persons turn public resources to private benefit, spreading the
costs over the entire community and supporting the view that wasta
can have a negative effect on economic development. The authors
present a solution by suggesting that wastas themselves be enlisted
in alleviating the social ills created by overdependence on the
wasta system, and that past Arab and Islamic traditions should be
explored for answers to modern problems.
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