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Modes of Uncertainty in HCI (Paperback)
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Modes of Uncertainty in HCI (Paperback)
Series: Foundations and Trends (R) in Human-Computer Interaction
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Uncertainty is a prevalent characteristic of contemporary life and
a central challenge of HCI. As humans, researchers, and designers
we encounter uncertainty in a multitude of forms and a variety of
settings. The growing attention to uncertainty in HCI is due to the
ever increasing expansion of the field and questions and contexts
to which we seek to apply HCI research and practice. It is also due
to events in the world that force us to engage more directly with
questions related to uncertainty. Consequently, society is turning
more than ever to data as a means to enable or mediate our
understanding of phenomena such as climate change, political
turmoil, increased economic upheaval, and a global pandemic. This
monograph examines how HCI conceptualizes, situates, and responds
to uncertainty - particularly arguing that our ability to respond
to such uncertainties is governed to a great extent by the concepts
we use to enframe a single, encompassing, overburdened and slippery
idea. The authors propose four distinct "modes of uncertainty" to
begin to draw together the varied strands of work in HCI that
address uncertainty in its many forms. Rather than focusing on
uncertainty as a discrete phenomenon in the world to be studied,
they look to how research goals, methods, and theoretical frames
used in HCI research influence the various ways in which we
encounter it. By switching from uncertainty (a noun) to modes of
engaging uncertainty (a verb), they foreground uncertainty as a
relational concept and show that it is an active and ongoing
condition that designers and researchers make present in different
fashions depending upon their priorities and the context in which
they are working. The authors show that adding modes of uncertainty
to our conceptual toolbox facilitates conversation between domains
and lets us draw new connections between disparate areas of
research including visualization studies, critical design, feminist
epistemologies, and sustainability.
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