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Books > Business & Economics > Business & management > Sales & marketing > Customer services
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Dealing with Difficult People - Fast, Effective Strategies for Handling Problem People (Paperback, 4th Revised edition)
Loot Price: R260
Discovery Miles 2 600
You Save: R54
(17%)
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Dealing with Difficult People - Fast, Effective Strategies for Handling Problem People (Paperback, 4th Revised edition)
Series: Creating Success
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List price R314
Loot Price R260
Discovery Miles 2 600
You Save R54 (17%)
Supplier out of stock. If you add this item to your wish list we will let you know when it becomes available.
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Dealing with Difficult People will help you navigate the bullies,
nit-pickers, manipulators and complainers who drive you mad at
work. With example dialogue, techniques and tips, it will help you
avoid horrible situations and keep your cool. By understanding the
motives and individual behaviours of difficult people, you can
learn to manage aggression, reduce awkwardness and remain the
better person. Updated for 2019, this 4th edition of the
best-selling Dealing with Difficult People features practical
exercises, useful templates, and top tips you need to get the best
out of the worst, including how to deal with difficult customers,
dealing with difficult people in the digital sphere, advice on
beating bullies at their own game and how to deal with a boss who
drives you barmy. The Creating Success series of books... Unlock
vital skills, power up your performance and get ahead with the
bestselling Creating Success series. Written by experts for new and
aspiring managers and leaders, this million-selling collection of
accessible and empowering guides will get you up to speed in no
time. Packed with clever thinking, smart advice and the kind of
winning techniques that really get results, you'll make fast
progress, quickly reach your goals and create lasting success in
your career.
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