Welcome to Loot.co.za!   Sign in / Register |Wishlists & Gift Vouchers |Help | Advanced search
0
Your cart

Your cart is empty

Books > Business & Economics > Business & management > Sales & marketing > Customer services

Buy Now

Breaking Through - Implementing Customer Focus in Enterprises (Hardcover, 2004 ed.) Loot Price: R1,554
Discovery Miles 15 540
Repayment Terms: R146 pm x 12*
Add to cart
Breaking Through - Implementing Customer Focus in Enterprises (Hardcover, 2004 ed.): S. van der Merwe

Breaking Through - Implementing Customer Focus in Enterprises (Hardcover, 2004 ed.)

S. van der Merwe

 (sign in to rate)
Loot Price R1,554 Discovery Miles 15 540 | Repayment Terms: R146 pm x 12*

Bookmark and Share

Expected to ship within 10 - 15 working days

In this book the author brings together distinctive and cutting edge work based upon her own research and work with leading companies in the overlapping areas of strategy, marketing and innovation to provide a new and dynamic model to implement customer focus in enterprises. In an environment of falling margins the model shows how to increase value to customers and improve business results.

General

Imprint: Palgrave Macmillan
Country of origin: United States
Release date: June 2004
First published: 2004
Authors: S. van der Merwe
Dimensions: 216 x 140 x 21mm (L x W x T)
Format: Hardcover
Pages: 209
Edition: 2004 ed.
ISBN-13: 978-1-4039-3503-8
Categories: Books > Business & Economics > Business & management > Sales & marketing > Customer services
LSN: 1-4039-3503-3
Barcode: 9781403935038

Is the information for this product incomplete, wrong or inappropriate? Let us know about it.

Does this product have an incorrect or missing image? Send us a new image.

Is this product missing categories? Add more categories.

Review This Product

No reviews yet - be the first to create one!

You might also like..

Deliver What You Promise - The Fundamental Building Blocks Of Business (Paperback): Bali Padda
Deliver What You Promise - The…
Bali Padda Paperback R425 R332 Discovery Miles 3 320
Superstar Customer Service - 200+ Customer Service Tips To Help You (Paperback): Basil O'Hagan
Superstar Customer Service - 200…
Basil O'Hagan Paperback R166 R40 Discovery Miles 400
Customer service (Paperback, 2nd ed): R. Machado
Customer service
R. Machado Paperback  (2)
 R453 R99 Discovery Miles 990
Customer Services (Paperback, 3rd Edition): M C Cant
Customer Services
M C Cant Paperback R296 R261 Discovery Miles 2 610
World Class Customer Service For South Africa - 175 Awesome Customer Service Tips (Paperback): Basil O'Hagan
World Class Customer Service For South…
Basil O'Hagan Paperback R209 Discovery Miles 2 090
Handbook of Research on Customer Loyalty (Hardcover): Debbie I. Keeling, Ko De Ruyter, David Cox
Handbook of Research on Customer Loyalty
Debbie I. Keeling, Ko De Ruyter, … Hardcover R4,772 Discovery Miles 47 720
Difficult Customers (Paperback): Grainne Ridge
Difficult Customers
Grainne Ridge Paperback R264 Discovery Miles 2 640
Outside-in Service Design - A Practical Guide (Paperback): Amir Azizpour
Outside-in Service Design - A Practical…
Amir Azizpour Paperback R900 Discovery Miles 9 000
Handbook of Research on Customer Engagement (Paperback): Linda D. Hollebeek, David E. Sprott
Handbook of Research on Customer…
Linda D. Hollebeek, David E. Sprott Paperback R1,618 Discovery Miles 16 180
Customer service management - A holistic approach (Book): E. Engelbrecht
Customer service management - A holistic…
E. Engelbrecht Book R550 R509 Discovery Miles 5 090
The Telesales Handbook - A Practical Guide to Setting Up and Running Your Own Telesales Operation (Paperback): Stuart Pearce
The Telesales Handbook - A Practical…
Stuart Pearce Paperback R274 Discovery Miles 2 740
Advanced Introduction to Sustainable Competitive Advantage in Sales (Hardcover): Lawrence B. Chonko
Advanced Introduction to Sustainable…
Lawrence B. Chonko Hardcover R2,775 Discovery Miles 27 750

See more
Books | DVD | Games | Music | Computers | Electronics | Fashion | Sport | Kitchen | Home | Pets | DIY | Toys | Baby | Health & Beauty | Stationery | Arts & Crafts
Need help?
My account
Services
Networking
Partners