The ability to communicate well is a key marker of success in any
environment, particularly in the world of business. The second
edition of Communication: A hands-on approach focuses on different
forms of communication, emphasising writing as a communication
tool, particularly within the business environment. The evolution
of technology and its use in the business environment has been
taken into account and a new chapter on digital media has been
included to show how blogs, Twitter and other social media can be
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