|
Books > Business & Economics > Business & management > Sales & marketing > Customer services
|
Buy Now
Customer Service in Your Organisation (Loose-leaf)
Loot Price: R19,769
Discovery Miles 197 690
|
|
|
Customer Service in Your Organisation (Loose-leaf)
Expected to ship within 12 - 17 working days
|
Successful organisations are those which attract and retain
satisfied and loyal customers, yet few organisations today are
truly customer-centric. Customer Service in Your Organisation is a
toolkit that shows how to develop, implement and sustain a service
excellence strategy. Drawing on best practice examples and case
studies, it provides easy-to-follow, practical guidance, plus
checklists, exercises and tools. Customer Service in Your
Organisation covers key topics including how to listen to the voice
of the customer and measure service success, engage leaders and
managers in driving customer service excellence, develop
customer-centric processes and procedures, provide training and
development in customer service excellence, reward and recognise
service success, benchmark current levels of customer service and
identify areas of weakness alongside an improvement plan to address
these. About the Series: The HR Toolkits provide complete sets of
customizable, printable resources to facilitate in-house training
and development workshops and strategy design. Supplied as both
ring binders and electronic files, and consisting of modules which
can be used individually or combined for more extended programmes,
the toolkits include ready-made practical exercises, handouts,
discussion questions and more to upskill employees.
General
Is the information for this product incomplete, wrong or inappropriate?
Let us know about it.
Does this product have an incorrect or missing image?
Send us a new image.
Is this product missing categories?
Add more categories.
Review This Product
No reviews yet - be the first to create one!
|
You might also like..
|
Email address subscribed successfully.
A activation email has been sent to you.
Please click the link in that email to activate your subscription.
Welcome to Loot.co.za!
Sign in / Register |Wishlists & Gift Vouchers |Help | Advanced search
