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Books > Business & Economics > Business & management > Sales & marketing > Customer services
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Customer Service in Your Organisation (Loose-leaf)
Loot Price: R19,382
Discovery Miles 193 820
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Customer Service in Your Organisation (Loose-leaf)
Expected to ship within 12 - 19 working days
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Successful organisations are those which attract and retain
satisfied and loyal customers, yet few organisations today are
truly customer-centric. Customer Service in Your Organisation is a
toolkit that shows how to develop, implement and sustain a service
excellence strategy. Drawing on best practice examples and case
studies, it provides easy-to-follow, practical guidance, plus
checklists, exercises and tools. Customer Service in Your
Organisation covers key topics including how to listen to the voice
of the customer and measure service success, engage leaders and
managers in driving customer service excellence, develop
customer-centric processes and procedures, provide training and
development in customer service excellence, reward and recognise
service success, benchmark current levels of customer service and
identify areas of weakness alongside an improvement plan to address
these. About the Series: The HR Toolkits provide complete sets of
customizable, printable resources to facilitate in-house training
and development workshops and strategy design. Supplied as both
ring binders and electronic files, and consisting of modules which
can be used individually or combined for more extended programmes,
the toolkits include ready-made practical exercises, handouts,
discussion questions and more to upskill employees.
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