Quality Customer Service Rekindling the Art of Service provides
reflective and easy to read narratives about customer service, via
the lens of seven characters that individually represent different
business types. The characters, Dollar, Stu, Meaty, Shopper,
Peachie, Medic, and BATS, depict quality customer service for
personal usage, businesses, educational institutions, and
organizations offering enhancement skills. Whether working for a
business, planning to operate a business, or know someone in
business, this innovative work will greatly assist professional
efforts. The book offers skill sets to bridge customer service gap
between generations (Matures, Baby Boomers, Generation X, and
Generation Y. It provides a well illustrated range of customer
service scenarios, a better understanding of internal and external
customer service, diversity in customer service, and an enhanced
awareness of communication methods. The reader gains increased
knowledge of how people, businesses, and leaders affect quality.
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