Service Quality Improvement in Healthcare (Paperback)

Quality is a determinant factor for the long term success of firms. It is also important in service industries as it is highly related with customer satisfaction at each step in the process. Quality in healthcare thus needs much attention as it is a work of life perpetuation. In Ethiopian healthcare sector, there is a responsiveness problem. Due to this, it is common to hear customer complaints in hospitals and the complaints regarding the delay and service quality are aggravating. This book examines service quality of Tikur Anbessa Hospital under the light of quality concepts and proposes solutions which are helpful in minimizing the core problems.

General

Imprint:	Lap Lambert Academic Publishing
Country of origin:	Germany
Release date:	December 2011
First published:	December 2011
Authors:	Shewit Woldegebriel • Daniel Kitaw • Birhanu Beshah
Dimensions:	229 x 152 x 8mm (L x W x T)
Format:	Paperback - Trade
Pages:	140
ISBN-13:	978-3-8473-1637-4
Categories:	Books > Professional & Technical > Technology: general issues > General
LSN:	3-8473-1637-0
Barcode:	9783847316374

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