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Just Culture - Restoring Trust and Accountability in Your Organization, Third Edition (Paperback, 3rd edition)
Loot Price: R1,408
Discovery Miles 14 080
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Just Culture - Restoring Trust and Accountability in Your Organization, Third Edition (Paperback, 3rd edition)
Expected to ship within 9 - 15 working days
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Total price: R1,428
Discovery Miles: 14 280
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A just culture is a culture of trust, learning and accountability.
It is particularly important when an incident has occurred; when
something has gone wrong. How do you respond to the people
involved? What do you do to minimize the negative impact, and
maximize learning? This third edition of Sidney Dekker's extremely
successful Just Culture offers new material on restorative justice
and ideas about why your people may be breaking rules. Supported by
extensive case material, you will learn about safety reporting and
honest disclosure, about retributive just culture and about the
criminalization of human error. Some suspect a just culture means
letting people off the hook. Yet they believe they need to remain
able to hold people accountable for undesirable performance. In
this new edition, Dekker asks you to look at 'accountability' in
different ways. One is by asking which rule was broken, who did it,
whether that behavior crossed some line, and what the appropriate
consequences should be. In this retributive sense, an 'account' is
something you get people to pay, or settle. But who will draw that
line? And is the process fair? Another way to approach
accountability after an incident is to ask who was hurt. To ask
what their needs are. And to explore whose obligation it is to meet
those needs. People involved in causing the incident may well want
to participate in meeting those needs. In this restorative sense,
an 'account' is something you get people to tell, and others to
listen to. Learn to look at accountability in different ways and
your impact on restoring trust, learning and a sense of humanity in
your organization could be enormous.
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