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Books > Business & Economics > Industry & industrial studies > Media, information & communication industries > Information technology industries
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Top 25 Service Management KPIs of 2011-2012 (Paperback)
Loot Price: R1,123
Discovery Miles 11 230
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Top 25 Service Management KPIs of 2011-2012 (Paperback)
Expected to ship within 10 - 15 working days
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The "Top 25 Service Management KPIs of 2011-2012" report provides
insights into the state of IT service management performance
measurement today by listing and analyzing the most visited KPIs
for this functional area on smartKPIs.com in 2011. In addition to
KPI names, it contains a detailed description of each KPI, in the
standard smartKPIs.com KPI documentation format, that includes
fields such as: definition, purpose, calculation, limitation,
overall notes and additional resources. While dominated by KPIs
reflecting cost performance and material handling, other popular
KPIs come from categories such as transportation, time performance,
delivery quality and warehousing. This product is part of the "Top
KPIs of 2011-2012" series of reports and a result of the research
program conducted by the analysts of smartKPIs.com in the area of
integrated performance management and measurement. SmartKPIs.com
hosts the largest catalogue of thoroughly documented KPI examples,
representing an excellent platform for research and dissemination
of insights on KPIs and related topics. The hundreds of thousands
of visits to smartKPIs.com and the thousands of KPIs visited,
bookmarked and rated by members of this online community in 2011
provided a rich data set, which combined with further analysis from
the editorial team, formed the basis of these research reports.
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