* Worldwide telecom spending was over $4 trillion in 2004, and
virtually all 12 million businesses in the U.S. buy phone and other
telecom services* Our book shows people at small and medium-sized
businesses how to make sense of telecom lingo and get the best
deals* Includes an overview of the major players in the telecom
industry and an easy-to-understand explanation of the existing
telecom infrastructure* Helps people pinpoint the telecom services
best suited to their business needs, understand billing, and
troubleshoot problems* Covers emerging industry trends, such as
Voice over Internet Protocol (VoIP), and how they can help
businesses cut costs
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