The Customer-Centric You - Making Customers the Focus of Everything You Do (Paperback, New Ed.)

One of the world's leading experts in the new discipline of 'customer-centricity' explains how it works - and shows how it can revolutionise both business and personal performance. Most businesses today understand the importance of listening to their customers - but not many have grasped the potential of actually reorganising their entire business to focus on customers in everything they do. Packed with real-life case studies, insights and checklists, this book provides readers with a practical guide to implementing customer-centricity throughout their business and personal lives. The message to readers: this book will transform your business performance, and take your career to a new level. More than just a business guide, this book shows readers how they can radically improve personal performance in many other aspects of their lives, too. Foreword by Mark Price, MD of Waitrose

General

Imprint:	Management Books 2000 Ltd
Country of origin:	United Kingdom
Release date:	February 2011
First published:	February 2011
Authors:	Stephen Hewett
Dimensions:	210 x 148 x 15mm (L x W x T)
Format:	Paperback
Pages:	240
Edition:	New Ed.
ISBN-13:	978-1-85252-672-6
Categories:	Books > Health, Home & Family > Self-help & practical interests > Advice on careers & achieving success Books > Business & Economics > Business & management > Sales & marketing > General Promotions
LSN:	1-85252-672-6
Barcode:	9781852526726

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