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Library Security - Better Communication, Safer Facilities (Paperback)
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Library Security - Better Communication, Safer Facilities (Paperback)
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Library work is really all about people. And the inclusive,
welcoming nature of the library means that all kinds of people pass
through its doors. Not all difficult patrons are dangerous, but
some frighten staff and other library users, which can lead to
situations that are distracting, troubling, and fraught with
liability. For more than a decade, Albrecht, a 16-year police
veteran, has presented workshops for libraries on dealing with
challenging patrons. His no-nonsense advice will empower library
staff in their personal security and give them the tools to
confidently communicate with their colleagues, patrons, and members
of law enforcement regarding inappropriate behavior. In this book
he addresses security issues important to all libraries, including:
Specific guidance for common situations, such as unruly teens,
unwanted sexual advances, chronically homeless substance abusers,
and more The elements of an effective Code of Conduct and how to
enforce it Tips on how to manage internet usage to minimize
potential problems How to align with patrons and use language that
defuses the conflict Forming partnerships with service
organizations, homeless shelters, mental health advocacy groups,
and other community resources How to know when it's time to call
the police, plus ideas for increasing law enforcement support Ways
to make the library more secure through changes to facilities
Through the methods outlined in this book, Albrecht demonstrates
that effective communication not only makes library users feel more
comfortable but also increases staff morale, ensuring the library
is place where everyone feels welcome.
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