0
Your cart

Your cart is empty

Books > Business & Economics > Business & management > Sales & marketing > Customer services

Buy Now

Building Brands Directly - Creating Business Value from Customer Relationships (Paperback, 1st ed. 1996) Loot Price: R1,644
Discovery Miles 16 440
Building Brands Directly - Creating Business Value from Customer Relationships (Paperback, 1st ed. 1996): Stewart Pearson

Building Brands Directly - Creating Business Value from Customer Relationships (Paperback, 1st ed. 1996)

Stewart Pearson

 (sign in to rate)
Loot Price R1,644 Discovery Miles 16 440 | Repayment Terms: R154 pm x 12*

Bookmark and Share

Expected to ship within 10 - 15 working days

New competition, technology and economics have changed the behaviour of markets and the practice of marketing. Customers are more discerning, and demand more quality, service and choice. Established brands are under threat. New brands are tougher than ever to build. How to create business value by sustaining existing brands and building new brands is the priority of our major business leaders, the managers to whom they entrust their brands and the students who are the brand stewards of the future. In this book Stewart Pearson explains how to build your brands directly: by investing in the loyalty of your customers and explains the commercial realities behind today's marketing headlines.

General

Imprint: Palgrave Macmillan
Country of origin: United Kingdom
Release date: 1996
First published: 1996
Authors: Stewart Pearson
Dimensions: 235 x 155 x 23mm (L x W x T)
Format: Paperback
Pages: 431
Edition: 1st ed. 1996
ISBN-13: 978-1-349-13773-2
Categories: Books > Business & Economics > Business & management > Sales & marketing > Public relations
Books > Business & Economics > Business & management > Sales & marketing > Customer services
LSN: 1-349-13773-1
Barcode: 9781349137732

Is the information for this product incomplete, wrong or inappropriate? Let us know about it.

Does this product have an incorrect or missing image? Send us a new image.

Is this product missing categories? Add more categories.

Review This Product

No reviews yet - be the first to create one!

You might also like..

Superstar Customer Service - 200…
Basil O'Hagan Paperback R135 Discovery Miles 1 350
Deliver What You Promise - The…
Bali Padda Paperback R461 R417 Discovery Miles 4 170
Customer service
R. Machado Paperback  (2)
R584 Discovery Miles 5 840
Customer Services
M C Cant Paperback R308 Discovery Miles 3 080
Clientelligence - How Superior Client…
Michael B. Rynowecer Hardcover R783 Discovery Miles 7 830
Difficult Customers
Grainne Ridge Paperback R294 Discovery Miles 2 940
Outside-in Service Design - A Practical…
Amir Azizpour Paperback R979 Discovery Miles 9 790
Handbook of Research on Customer Loyalty
Debbie I. Keeling, Ko De Ruyter, … Hardcover R5,057 Discovery Miles 50 570
The Telesales Handbook - A Practical…
Stuart Pearce Paperback R309 Discovery Miles 3 090
Apprenticeship Customer Service…
Lambert Stewart, Elizabeth Blaikie, … Paperback R1,145 Discovery Miles 11 450
Enhancing Customer Engagement Through…
Amandeep Singh, Amit Mittal, … Hardcover R7,035 Discovery Miles 70 350
Promoting Consumer Engagement Through…
Monika Gupta, Priya Jindal, … Hardcover R7,123 Discovery Miles 71 230

See more

Partners