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Trust and Confidence in Government and Public Services (Paperback)
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Trust and Confidence in Government and Public Services (Paperback)
Series: Routledge Critical Studies in Public Management
Expected to ship within 12 - 17 working days
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Trust and confidence are topical issues. Pundits claim that
citizens trust governments and public services increasingly less -
identifying a powerful new erosion of confidence that, in the US,
goes back at least to Watergate in the 1970s. Recently, media
exposure in the UK about MP expenses has been extensive, and a
court case ruled in favor of publishing expense claims and against
exempting MPs from the scrutiny which all citizens are subject to
under 'freedom of information.' As a result, revelations about
everything from property speculation to bespoke duck pond houses
have fueled public outcry, and survey evidence shows that citizens
increasingly distrust the government with public resources. This
book gathers together arguments and evidence to answers questions
such as: What is trust? Can trust be boosted through regulation?
What role does leadership play in rebuilding trust? How does trust
and confidence affect public services? The chapters in this
collection explore these questions across several countries and
different sectors of public service provision: health, education,
social services, the police, and the third sector. The
contributions offer empirical evidence about how the issues of
trust and confidence differ across countries and sectors, and
develop ideas about how trust and confidence in government and
public services may adjust in the information age.
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