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Hospital Supply Chain Pharmacy Management (Paperback)
Loot Price: R2,131
Discovery Miles 21 310
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Hospital Supply Chain Pharmacy Management (Paperback)
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Quality may appear to be a nebulous term. The U.S. Office of
Technology Assessment has defined the quality of medical care as
"evaluation of the performance of medical providers according to
the degree to which the process of care increases the probability
of outcomes desired by patients and reduces the probability of
undesired outcomes, given the state of medical knowledge." The
Institute of Medicine (IOM), in a report entitled, "Medicare: A
Strategy for Quality Assurance,"stated that "quality of care is the
degree to which health services for individuals and populations
increase the likelihood of desired health outcomes and are
consistent with current professional knowledge," whereas Ovretveit
(1992) simply states, "A quality health service/system gives
patients what they want and need." All of these definitions may
provide the best explanation of the concept of quality in health
care. Each provides additional insight into quality, what we can
expect from quality, and how quality can be perceived. Pharmacy
service quality has been measured by assessing its structure,
process, and outcomes.
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