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Advances in The Human Side of Service Engineering - Proceedings of the AHFE 2016 International Conference on The Human Side of Service Engineering, July 27-31, 2016, Walt Disney World (R), Florida, USA (Paperback, 1st ed. 2017)
Loot Price: R5,593
Discovery Miles 55 930
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Advances in The Human Side of Service Engineering - Proceedings of the AHFE 2016 International Conference on The Human Side of Service Engineering, July 27-31, 2016, Walt Disney World (R), Florida, USA (Paperback, 1st ed. 2017)
Series: Advances in Intelligent Systems and Computing, 494
Expected to ship within 10 - 15 working days
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This book explores the different ways in which human-factors
engineering influences organizations' and enterprises' well-being
and competitiveness. It covers a wealth of interrelated topics such
as service engineering, service science, human-computer
interaction, service usability, attitude and opinion assessment,
servicescape design and evaluation, and training for service
delivery. Further topics include service systems modeling,
anthropology in service science, and customer experience, as well
as ethical issues and the impact of an aging society. Based on the
AHFE 2016 International Conference on The Human Side of Service
Engineering, held on July 27-31, 2016, in Walt Disney World (R),
Florida, USA, the book provides readers with a comprehensive,
general view of current research and challenges in the important
field of service engineering. It also provides practical insights
into the development of services for different kinds of
organizations, including health care organizations, aviation
providers, manpower allocation, hospitality and entertainment, as
well as banking and financial institutions.
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