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The Six Principles of Service Excellence (Hardcover)
Loot Price: R705
Discovery Miles 7 050
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The Six Principles of Service Excellence (Hardcover)
Expected to ship within 12 - 17 working days
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Donate to Against Period Poverty
Total price: R725
Discovery Miles: 7 250
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In reading this book, you will find that The Six Principles of
Service Excellence IS: . A simple, yet comprehensive, step-by-step
process that, if followed implicitly, will lead any organization
(small or large) to achieving and sustaining a work environment
that will foster superior employee performance and service
excellence. . More than a theory or concept. It is a process that
is effectively used in many healthcare, financial, legal,
hospitality and food service organizations today by skilled and
knowledgeable performance consultants and leaders. You will further
come to realize that The Six Principles of Service Excellence IS
NOT: . A quick-fix. It is not about herding a group of employees
through a 2-4 hour customer service workshop and calling it a day.
. For everyone, nor every organization. Without 100% commitment and
involvement from senior leadership, it will not thrive. . A
superficial, Pep Rally. It is about making sound decisions and
implementing interventions that will create lasting results.
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