Books > Business & Economics > Business & management > Business strategy
|
Buy Now
Customer Experience Excellence - The Six Pillars of Growth (Paperback)
Loot Price: R729
Discovery Miles 7 290
|
|
Customer Experience Excellence - The Six Pillars of Growth (Paperback)
Expected to ship within 12 - 17 working days
|
Discover how the world's best brands create outstanding customer
experience, engaged teams and market-beating growth with this
practical guide, providing a model that will help any organization
deliver effective and seamless customer engagement. Customer
experience (CX) has been a phrase in business lexicon for over 30
years. Seen by many as the last battleground, where winners will
gain competitive advantage and increased market share, there is not
a company in the world that is not in some way focused on the
quality of the experience they deliver. However, for many
businesses, CX is neither a strategic discipline, consistently
applied, nor is it a well-trodden path. It's not easy to deliver
exceptional customer experience, again and again, and it becomes
difficult to have a CX strategy that provides tangible and
measurable results. Customer Experience Excellence provides a route
map to CX success. Drawing on a vast body of research collated and
curated by the global consulting group KPMG, this book shows how
the world's most elite organizations have made excellence a habit,
by creating authentic, human connections at scale. Whether dealing
with external consumers or internal colleagues, learn how to become
an enlightened and agile business and 'think customer' at every
single touch point.
General
Is the information for this product incomplete, wrong or inappropriate?
Let us know about it.
Does this product have an incorrect or missing image?
Send us a new image.
Is this product missing categories?
Add more categories.
Review This Product
No reviews yet - be the first to create one!
|
You might also like..
|
Email address subscribed successfully.
A activation email has been sent to you.
Please click the link in that email to activate your subscription.