Level 3: Customer Service Specialist is the fourth book in a series
of Apprenticeship Companion books. The Apprenticeship Companion
series of books is designed to support apprentices studying towards
the End Point Assessment (EPA) in their chosen subject. The books
are easy to read and theories and hypotheses are explained in a
plain and straightforward manner. The books are designed to match
the modules of study in the apprenticeship standard and make
selective, independent, study very straightforward. These books
will become a valuable point of reference not only whilst studying
for an apprenticeship, with many areas of support and guidance
appropriate and relevant to a career after the qualification has
been achieved.
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