This book describes the development of quality over various stages,
from product inspection, through quality control to the present ISO
9000 systems. It also highlights the advantages of the quality
management system (QMS) standards and the need for certification by
organizations and enterprises/firms interested in taking advantage
of the various benefits of these standards to improve their systems
and aid their survival in a globally competitive market. The author
provides simplified information to enable even those hearing the
word ''quality'' for the first time to be able to appreciate and
understand the various quality management philosophies irrespective
of their background and position.
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