Service! Some People Just Don't Get It (Paperback)

Finally, here is a customer service book with no fluff. The authors have extensive experience in owing and managing retail operations and franchises. They know the challenges and frustratioins of providing service on the front lines because they've been there and done it themselves. This book guides you through a simple six step formula called The Circle of Service. This is a system developed and applied in their family business for over fifty years. The principles covered can be applied by individuals as well as business organizations of any size. You'll enjoy the tips and techniques that have been developed from ""street smarts"" rather than a rehash of material from other text books. Furthermore, you will discover not only is this book a quick read but fun and entertaining as well.

General

Imprint:	Morgan James Publishing
Country of origin:	United States
Release date:	April 2023
First published:	August 2006
Authors:	Trapper Woods • Todd Woods
Dimensions:	224 x 157 x 7mm (L x W x T)
Format:	Paperback - Trade
Pages:	100
ISBN-13:	978-1-60037-026-7
Categories:	Books > Business & Economics > Business & management > Ownership & organization of enterprises > Entrepreneurship Books > Business & Economics > Business & management > Sales & marketing > Customer services
LSN:	1-60037-026-8
Barcode:	9781600370267

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