Recent research shows that between 25-85% of conflict disputants
referred to mediation choose not to participate (i.e., they resist
wanting to meet face-to-face). In the field of conflict resolution,
conflict coaching is the only process that has emerged which allows
resolution methods to work on a one-on-one basis. Conflict
Coaching: Conflict Management Strategies and Skills for the
Individual defines this growing area of conflict resolution and
distinguishes conflict coaching as a stand-alone resolution
technique. In a service society where human relationships are
central to our professional as well as personal lives, individuals
value one-on-one attention to obtain custom solutions for handling
important interpersonal communication. Rooted in research and
theory, the text is organized into three sections, Introducing
Conflict Coaching, Conducting Conflict Coaching, and Integrating
Conflict Coaching, and offers a practical model for coaching. It is
a useful volume for students and practitioners in a range of
academic disciplines including communication, alternative dispute
resolution/conflict resolution, business, education, law,
psychology, sociology, and social work. The CD-ROM accompanying the
book provides numerous resources for instructors, coaches, and
other interested readers, including: worksheets for techniques and
approaches presented in the chapters; feedback forms for clients
and their organizations; sample syllabi, learning objectives, paper
assignments; PowerPoints; additional case studies and readings; and
suggested hyperlinks to relevant Web sites. "In Conflict Coaching,
Tricia S. Jones and Ross Brinkert have made a timely contribution
to the advancement of the field of conflict analysis and dispute
resolution. They simultaneously present a clear vision of the role
of a conflict coach as well as a persuasive argument for a new and
expanded mind set on who it is we say we are and what it is we say
we do. The book makes credible arguments about the need for the
conflict coach and then clearly blows open a much needed area of
practice that has been unnecessarily restrained by outdated and
untestable notions. The authors accomplish this by combining first
rate scholarship with an easy to read guide on the practice of
conflict coaching to create an evolutionary path within the field.
From this book expect to see a flurry of other scholars and
practitioners follow their lead in both print and practice." -Brian
Polkinghorn, Ph.D. Distinguished Professor and Director Conflict
Analysis and Dispute Resolution Wilson Elkins Professor, University
System of Maryland Executive Director, Center for Conflict
Resolution, Salisbury University "Conflict Coaching is a book that
should be in every corporate library and in every chief human
resource officer's desk so others can see it! Moreover, this book
should be provided for every young, high-potential corporate
manager and be required reading in business school executive
education programs." -Frank P. Brennan, JE. Former Chief of staff
to the postmaster general of the United States "Jones and Brinkert
offer example case studies illustrating the subject of each
chapter, scholarly research throughout, a wonderfully approachable
text and a companion CD of tools that makes a perfect addition to
any Ombudsperson's library. Not only is this a terrific resource
for us LTCOs, but also for Organizational Ombuds and other ADR
professionals and practitioners seeking to clarify the whats and
hows of empowering those we serve to better respond to the
conflicts they face." -Drew Strayer, LTCO and NALLTCO's Ohio State
Coordinator
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