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Building Service-oriented Government: Lessons, Challenges And Prospects (Paperback)
Loot Price: R893
Discovery Miles 8 930
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Building Service-oriented Government: Lessons, Challenges And Prospects (Paperback)
Series: Ncpa Research Series, 1
Expected to ship within 12 - 17 working days
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Providing quality public service is one of the essential functions
of a government. In the turbulent time, however, governments
worldwide are experiencing a variety of unprecedented challenges to
meet citizens' increasing demands and expectations. In China,
building a service-oriented government and a harmonious society is
central to the 12th Five-Year Plan and challenges the governance
philosophies, capacities and competencies of Chinese government at
every level. Researchers of Nanyang Centre for Public
Administration (NCPA) at Nanyang Technological University
systematically examined the concept of service-oriented government
in the context of China and developed an assessment scheme to
evaluate the performance of building service-oriented government in
Chinese cities. Under the auspices of the Lien Foundation in
Singapore, based on the assessment scheme, they conducted
large-scale telephone surveys of citizens and businesses in 32
major Chinese cities in 2011. This book presents their findings and
empirical studies on public service performance, citizen
satisfaction, political trust and government transparency based on
the data collected from the 2011 Lien project. Moreover, it also
includes selected papers presented at the 2012 Lien International
Conference on Public Administration in Singapore. Contributed by
scholars from Mainland China, the US, Hong Kong and Singapore,
these papers discuss various important issues related with building
a service-oriented government including public ethical values, the
roles of NGO, social accountability, urban integration, performance
measurement and emotional labor in public service.
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