Be Our Guest - Perfecting the Art of Customer Service (Hardcover, 10th Anniversary Revised & Updated Edition)

Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Now, in honor of the tenth anniversary of the original Be Our Guest, Disney Institute, which specializes in helping professionals see new possibilities through concepts not found in the typical workplace, is revealing even more of the business behind the magic of quality service. During the last twenty-five years, thousands of professionals from more than thirty-five countries and more than forty industries have attended business programs at Disney Institute and learned how to adapt the Disney approach for their own organizations. Be Our Guest highlights the successes many of these companies have achieved, plus the key processes and best practices that have made Disney a trusted and revered brand around the world for more than eighty-five years.

General

Imprint:	Disney Editions
Country of origin:	United States
Release date:	November 2011
First published:	November 2011
Editors:	Wendy Lefkon
Authors:	Ted Kinni
Dimensions:	235 x 160 x 23mm (L x W x T)
Format:	Hardcover - Cloth over boards
Pages:	208
Edition:	10th Anniversary Revised & Updated Edition
ISBN-13:	978-1-4231-4584-4
Categories:	Books > Business & Economics > General
LSN:	1-4231-4584-4
Barcode:	9781423145844

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