This title was first published in 2000: Empathy is known to be
crucial to helping relationships, but professional helpers,
including nurses, do not normally display much empathy as it has
not been measured in clients' terms and accordingly taught. This
text examines a study in which a client-centred empathy scale was
developed - the client-centred measure of empathy was found to be
reliable and valid and a course designed to teach nurses to offer
empathy in clients' terms was effective. The findings of the study
have implications for the future design of nurse eduction and the
goals of the health service.
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