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Quality Management and Accounting in Service Industries - A New Model of Quality Cost Calculation (Hardcover)
Loot Price: R4,216
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Quality Management and Accounting in Service Industries - A New Model of Quality Cost Calculation (Hardcover)
Series: Routledge Studies in Accounting
Expected to ship within 10 - 15 working days
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The process of globalisation in world markets, and the growing
number of enterprises competing with one another in terms of the
products and services they offer, naturally leads to the improved
efficiency of management systems. Efficiency is required in order
for these entities to maintain competitiveness. To assess the
efficiency of their management systems, enterprises use quality
cost calculation. This book fills the research gap concerned with
the scientific study of the quality cost calculation, with regard
to service companies. It offers the authors' concept of using the
cost of quality calculation as a tool for assessing the efficiency
of the management systems of service companies. The book consists
of six chapters that present both a theoretical and an empirical
part. In the theoretical part, the following issues are discussed:
quality costs; the evolution of quality cost calculation; quality
cost calculation models and their applications to date; and the
specific way in which service companies operate. The practical part
presents the authors' model of quality cost calculation along with
the adopted assumptions and cost structure, as well as the research
methodology and verification of the use of the developed model in a
selected service company. The research gives credence to the role
and importance of this tool in economic practice. The book will be
desired reading by both theoreticians and practitioners of quality
management and accounting. It is also a valuable resource for
master's and doctoral students wishing to broaden their knowledge
of quality costs and their calculation in the fields of economics
and management. The Open Access version of this book, available at
http://www.taylorfrancis.com, has been made available under a
Creative Commons Attribution-Non Commercial-No Derivatives 4.0
license.
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