The adoption of Information Technology (IT) and Information Systems
(IS) represents significant financial investments, with alternative
perspectives to the evaluation domain coming from both the public
and private sectors.
As a result of increasing IT/IS budgets and their growing
significance within the development of an organizational
infrastructure, the evaluation and performance measurement of new
technology remains a perennial issue for management. This book
offers a refreshing and updated insight into the social fabric and
technical dimensions of IT/IS evaluation together with insights
into approaches used to measure the impact of information systems
on its stakeholders. In doing so, it describes the portfolio of
appraisal techniques that support the justification of IT/IS
investments.
Evaluating Information Systems explores the concept of evaluation
as an evolutionary and dynamic process that takes into account the
ability of enterprise technologies to integrate information systems
within and between organisations. In particular, when set against a
backdrop of organisational learning. It examines the changing
portfolio of benefits, costs and risks associated with the adoption
and diffusion of technology in today's global marketplace. Finally
approaches to impact assessment through performance management and
benchmarking is discussed.
* A unique reference work and examination of the IS evaluation
'life-cycle'
* An holistic treatment of the subject beyond the normal
prescriptive 'investment appraisal' approaches that reflects recent
developments in the field
* Essential text for students on business information systems
courses and an insightful resource forprofessionals engaged in
justifying IT/IS expenditure
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