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Books > Social sciences > Politics & government > Public administration
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Public Service Operations Management - A research handbook (Paperback)
Loot Price: R1,498
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Public Service Operations Management - A research handbook (Paperback)
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How do policy makers and managers square the circle of increasing
demand and expectations for the delivery and quality of services
against a backdrop of reduced public funding from government and
philanthropists? Leaders, executives and managers are increasingly
focusing on service operations improvement. In terms of research,
public services are immature within the discipline of operations
management, and existing knowledge is limited to government
departments and large bureaucratic institutions. Drawing on a range
of theory and frameworks, this book develops the research agenda,
and knowledge and understanding in public service operations
management, addressing the most pressing dilemmas faced by leaders,
executives and operations managers in the public services
environment. It offers a new empirical analysis of the impact of
contextual factors, including the migration of planning systems
founded on MRP/ERP and the adoption of industrial based improvement
practices such as TQM, lean thinking and Six Sigma. This will be of
interest to researchers, educators and advanced students in public
management, service operations management, health service
management and public policy studies.
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