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Use this guide book in its fully updated second edition to study
for the ITIL 4 Foundation certification exam. Know the latest ITIL
framework and DevOps concepts. The book will take you through the
new ITIL framework and nuances of the DevOps methodology. The book
follows the topics included in the foundation certification exam
syllabus and includes new sections on ITIL's guiding principles,
service value chain, and the four dimensions of service management.
Also included are the concepts, processes, and philosophies used in
DevOps programs and projects. ITIL and DevOps concepts are
explained with relevant examples. By the time you finish this book,
you will have a complete understanding of ITIL 4 and will be ready
to take the ITIL 4 Foundation certification exam. You will know the
DevOps methodology and how ITIL reinforces the philosophy of shared
responsibility and collaboration. Over the course of a week, even
while working your day job, you will be prepared to take the exam.
What You Will Learn Know the basics of ITIL as you prepare for the
ITIL Foundation certification exam Understand ITIL through examples
Be aware of ITIL's relevance to DevOps and DevOps concepts Who This
Book Is For Professionals from the IT services industry
The second edition of this book has been fully updated to show how
the DevOps way of working has continued to adapt to changing
technologies. The ITIL processes which were an integral part of the
DevOps world have been merged with the DevOps framework, reflecting
the current emphasis on product models rather than viewing project
and support models separately. This book starts with the basics of
digital transformation before exploring how this works in practice:
that is, people, processes and technology, and org structures. It
delves into value streams that are the basis for ITIL and DevOps,
highlighting the differences between the methods of the past and
new methodologies needed to ensure products to meet contemporary
expectations. This updated edition includes new chapters that
discuss digital transformation for business success, introduce the
battle tank framework, leading people in the digital world,
managing work in a remote working model, and the product-led
transformation model. These new chapters provide the guidance
necessary to move beyond DevOps into a holistic digital
transformation exercise. The ideas, recommendations, and solutions
you'll learn over the course of this book can be applied to develop
solutions or create proposals for clients, and to deliver seamless
services for DevOps projects. What You Will Learn Understand
digital transformation Leverage the battle tank framework for
digital transformation Gain insight into the confluence of DevOps
and ITIL Adapt ITIL processes in DevOps projects Move organizations
from a project to a product-led model Lead teams in a digital world
Manage the work of remote teams Who This Book Is ForIT consultants
and IT professionals who are looking for guidance to strategize,
plan and implement digital transformation initiatives; design and
redesign ITIL processes to adapt to the digital ways of working;
moving organizations to product-led business; and leading people
and managing work in the digital age.
Delve into the principles of ITIL (R) and DevOps and examine the
similarities and differences. This book re-engineers the ITIL
framework to work in DevOps projects without changing its meaning
and its original objectives, making it fit for purpose for use in
DevOps projects. Reinventing ITIL (R) in the Age of DevOpsshows you
the relevance of ITIL since the emergence of DevOps and puts a
unique spin on the ITIL service management framework. Along the way
you will see that ITIL is a mature service management framework and
years of maturity will be lost if it's made invalid. The ideas,
recommendations, and solutions provided in Reinventing ITIL in the
Age of DevOps can be leveraged in order to readily develop
solutions or create proposals for clients. The ideas in this book
can be further expanded to deliver seamless services to DevOps
projects. What You Will Learn Discover the basics of ITIL and
DevOps Compare ITIL and DevOps Understand the structure of a DevOps
organization and adapt the ITIL roles to this structure Re-engineer
ITIL for DevOps projects Implement major processes such as incident
management, configuration management, and change management
processes in DevOps projects Automate activities within processes
Who This Book Is For Consultants, business analysts,
administrators, and project managers who are looking for more
information about Dynamics 365.
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