First book on the market to look at climate change and coaching. International and diverse case studies and coaching examples. Applies theory and concepts to practice. Additional materials available on the editors' website.

First book on the market to look at climate change and coaching. International and diverse case studies and coaching examples. Applies theory and concepts to practice. Additional materials available on the editors' website.

The Handbook of Coaching Psychology: A Guide for Practitioners provides a clear and extensive guide to the theory, research and practice of coaching psychology. In this new and expanded edition, an international selection of leading coaching psychologists and coaches outlines recent developments from a broad spectrum of areas. Part One examines perspectives and research in coaching psychology, looking at both the past and the present as well as assessing future directions. Part Two presents a range of approaches to coaching psychology, including behavioural and cognitive behavioural, humanistic, existential, being-focused, constructive and systemic approaches. Part Three covers application, context and sustainability, focusing on themes including individual transitions in life and work, and complexity and system-level interventions. Finally, Part Four explores a range of topics within the professional and ethical practice of coaching psychology. The book also includes several appendices outlining the key professional bodies, publications, research centres and societies in coaching psychology, making this an indispensable resource. Unique in its scope, this key text will be essential reading for coaching psychologists and coaches, academics and students of coaching psychology, coaching and mentoring and business psychology. It will be an important text for anyone seeking to understand the psychology underpinning their coaching practice, including human resource, learning and development and management professionals, and executives in a coaching role.

The Handbook of Coaching Psychology: A Guide for Practitioners provides a clear and extensive guide to the theory, research and practice of coaching psychology.

In this new and expanded edition, an international selection of leading coaching psychologists and coaches outlines recent developments from a broad spectrum of areas. Part One examines perspectives and research in coaching psychology, looking at both the past and the present as well as assessing future directions. Part Two presents a range of approaches to coaching psychology, including behavioural and cognitive behavioural, humanistic, existential, being-focused, constructive and systemic approaches. Part Three covers application, context and sustainability, focusing on themes including individual transitions in life and work, and complexity and system-level interventions. Finally, Part Four explores a range of topics within the professional and ethical practice of coaching psychology. The book also includes several appendices outlining the key professional bodies, publications, research centres and societies in coaching psychology, making this an indispensable resource.

Unique in its scope, this key text will be essential reading for coaching psychologists and coaches, academics and students of coaching psychology, coaching and mentoring and business psychology. It will be an important text for anyone seeking to understand the psychology underpinning their coaching practice, including human resource, learning and development and management professionals, and executives in a coaching role.

Table of Contents

Contents

List of illustrations

Notes on the editors and contributors

Foreword by Cary L. Cooper

Preface and acknowledgements

International Society for Coaching Psychology

　

PART 1: Perspectives and research in coaching psychology

Introduction

Past, present and future

Alison Whybrow and Stephen Palmer

Coaching and neuroscience

Patricia Riddell

Self-efficacy within coaching and coaching psychology: an integrated Self-efficacy Coaching Model

Diana Aguiar Vieira and Stephen Palmer

Goals and Coaching: an integrated evidence-based model of goal-focused coaching and coaching psychology

Anthony Grant

From positive psychology to the development of positive psychology coaching

Sheila Panchal, Stephen Palmer and Suzy Green

Research and the practitioner: getting a perspective on evidence as a coaching psychologist

Annette Fillery-Travis and Sarah Corrie

Understanding evidence-based coaching through the analysis of coaching psychology research methodology

Yi-Ling Lai and Stephen Palmer

PART 2: Coaching psychology approaches

Introduction

Section 1: Behavioural and cognitive behavioural approaches

Behavioural coaching

Jonathan Passmore

Cognitive behavioural coaching: An integrative approach

Stephen Palmer and Kasia Szymanskia

Section 2: Humanistic approaches

Person-centred coaching psychology

Stephen Joseph and Richard Bryant-Jefferies

Motivational interviewing: a specific approach for coaching psychologists

Jonathan Passmore and Alison Whybrow

Pluralistic coaching

Zsófia Anna Utry, Stephen Palmer, John McLeod and Mick Cooper

Section 3: Existential approaches

An existential approach to coaching psychology

Ernesto Spinelli and Caroline Horner

Gestalt coaching

Julie Allan and Alison Whybrow

Mindfulness in coaching: a self-determination theory perspective

Gordon B. Spence

Compassion focused coaching

Chis Irons, Stephen Palmer and Liz Hall

Section 4: Being focused approaches

Ontological coaching

Aboodi Shabi and Alison Whybrow

Somatic coaching

Eunice Aquilina & Richard Strozzi-Heckler

Section 5: Constructive approaches

Coaching with personal construct psychology

Kieran Duignan

Narrative coaching for all (adults, children, groups and communities)

Ho Law

Solution-focused coaching

Bill O'Connell and Stephen Palmer

Neuro Linguistic Programming (NLP) and coaching

Bruce Grimley

Section 6: Systemic approaches

Transactional Analysis approaches to coaching

Sandra Wilson

Systemic constellations approach to coaching and coaching psychology practice

Jake Farr and Matt Shepheard

Psychodynamic and systems-psychodynamics coaching

Vega Zagier Roberts and Halina Brunning

PART 3: Application, context and sustainability

Section 1: Individual transitions in life and work

Personal and Life-coaching psychology

Ole Michael Spatan

Developmental coaching across life transitions

Sheila Panchal, Siobhain O'Riordan and Stephen Palmer

Adult learning approaches as an approach to coaching

David Lane, Marc Kahn and Lloyd Chapman

Career coaching

Peter Fennah

Stress, resilience, health and wellbeing coaching

Helen Williams, Stephen Palmer and Kristina Gyllensten

Section 2: Coaching, complexity and system level interventions

Coaching at the edge of chaos: a complexity informed approach to coaching psychology

Lesley Kuhn and Alison Whybrow

Developing coaching within organisations: moving towards a coaching culture

Alison Whybrow and Ed Nottingham

Leadership and executive coaching

Vicky Ellam-Dyson, Dasha Grajfoner, Alison Whybrow and Stephen Palmer

Team coaching

Sandy Gordon and Doug MacKie

PART 4: The profession and ethical practice of coaching psychology

Introduction

The coaching relationship: a key role in coaching processes and outcomes

Alanna O’Broin and Stephen Palmer

Revisiting the issues of boundaries between coaching and counselling

Tatiana Bachkirova and Sarah Baker

Coaching and diversity

Helen Baron and Hannah Azizollah

Using psychometrics in coaching

Alan Bourne and Alison Whybrow

The role of technology in coaching

Alex Pascal; Brodie Riordan and Maggie Sass

Coachee mental health: practice implications for coaching psychologists

Kasia Szymanska

A cognitive-developmental approach for coach development

Tatiana Bachkirova and Elaine Cox

Coaching psychology supervision

Michael Carroll

Global activity in the education and practice of coaching psychology

Siobhain O'Riordan and Stephen Palmer

Afterword

Appendix 1: Coaching and coaching psychology professional bodies

Appendix 2: Coaching- and coaching psychology-related publications

Appendix 3: University-based coaching psychology units and centres

Appendix 4: International Society for Coaching Psychology (ISCP)

Index

　/

Every company has its own values and brand which it wants its customers and clients to engage with and develop loyalty to. At the same time, research shows that 70% of customers' brand perception is determined by their experience with the company's employees. Moreover, 41% of customers are loyal because of good employee attitude. This book shows how companies can translate their values and brand into the daily practices and behaviour of their employees, especially those who must deal directly with customers. Drawing its principles from psychology, sociology, philosophy, neuroscience, and leadership, the 31 Practices method has been successfully adopted by large and small companies around the world and has been responsible for significantly enhancing customer satisfaction and loyalty.