Are you being held hostage by conflict? Do you wish you could break free from certain clients or relationships that causing difficulty? What are your weak areas that cause you to clash with other personality styles? This program will provide you with effective tools that can be used immediately to improve your interpersonal communication skills and your bottom line. Within this presentation you will learn: How to harness your own power to face difficult situations. How to diffuse conflict immediately at home and at work What is authentic leadership? Five styles for responding to conflict How to "fire" a problematic client and keep the relationship How to use the energy generated from conflict for success